Support request 2h
Fault correction 2 business Days
Support request 60min
Provide an update every 2 h
Support request 30min
Provide an update every 60 min
Orangehosting shall use Commercially Reasonable Efforts to make its servers available 24 hours a day, seven days a week for 100% network availability (Uptime Service Level).
The servers shall be considered as unavailable only during periods when the servers and/or connectivity is either completely inaccessible or is severely degraded, or major components of the servers are not operational and work cannot reasonably continue.